The Germain Difference.

Must be available to work days and weekends.

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Department: Meetings and Banquets / Food and Beverage

Job Summary: Under the supervision of the Banquets Manager or in his absence, under the supervision of the Team leader, the Conference porter primary responsibility is to prepare and serve all beverages while providing professional knowledgeable and friendly service.

Tasks:

• Prepare and serve all food and beverages
• Product knowledge of menu items, liquor brands, beer and non-alcoholic selections, preparation methods and garnishes for each drink.
• Adhere to all liquor laws and regulations
• Perform related maintenance/cleaning of equipment
• Monitor and maintain cleanliness, sanitation and organization of bar-top, service areas anticipate guest's needs, respond promptly and acknowledge guests even when busy
• To prepare the conference & banqueting rooms ready for service, ensuring that all tasks are completed to the correct standard according to business levels as requested by your supervisor;
• To become fully conversant with all aspects of the conference & banqueting department. This is to include; conference standards, function sheet translation, room set ups, conference service, banqueting service and conference & banqueting preparation;
• To ensure all equipment and rooms are set-up and prepared to hotel standards. To comply with all health & safety regulations as laid down by the hotel and law;
• To ensure that all equipment is stored in the correct manner, in line with all food and beverage/conference and banqueting requirements and health & safety legislation. To notify a senior member of staff of any incident that is beyond your control and is not covering the above laws;
• All other duties as required.

Job requirements:

• Previous bartending experience in a reputable bar
• Excellent knowledge of wines & spirits, mixology skills
• Smart Serve Certified
• Professional, enthusiastic, energetic, a people person
• Able to work and communicate well within the team
• Available to accommodate a flexible work schedule
• Able to work under pressure.

Working hours: Part-time

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Departement: Front Desk

Job Summary:

Under the supervision of the Front Office Manager or in his absence, under the supervision of the Front Office Supervisor, the Night Auditor is responsible for the processing of arrivals and departures, registering the day’s transactions and corrects all errors. The Night Auditor is responsible for all emergency situations during his work shift. In addition the night auditor takes care of all front desk agent responsibilities occurring during the night shift.

Requirements of the position:

• Good computer knowledge – Knowledge of the Opera program an asset
• Hospitality or tourism and travel studies a must
• Excellent communicator
• Knowledge of the hotel-boutique concept
• Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
• Previous Night Audition Experience an asset
• Enjoy and is able to work in a team environment as well as independently
• Able to organize, prioritize and, multitask
• Able to adapt to a changing environment and plan ahead
• Have a good knowledge of Ottawa, its tourist attractions and its major intersections
• Excellent English oral and written. A second language (preferably French) an asset

Working hours: Part-time (16-32 hours/week)

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Departement: Front Desk

Job Summary:

Under the supervision of the Front Office Manager or in his absence, under the supervision of the Front Office Supervisor, the Night Auditor is responsible for the processing of arrivals and departures, registering the day’s transactions and corrects all errors. The Night Auditor is responsible for all emergency situations during his work shift. In addition the night auditor takes care of all front desk agent responsibilities occurring during the night shift.

Requirements of the position:

• Good computer knowledge – Knowledge of the Opera program an asset
• Hospitality or tourism and travel studies a must
• Excellent communicator
• Knowledge of the hotel-boutique concept
• Excellent customer service: Approachable, pleasant, courteous, empathetic, fast acting
• Previous Night Audition Experience an asset
• Enjoy and is able to work in a team environment as well as independently
• Able to organize, prioritize and, multitask
• Able to adapt to a changing environment and plan ahead
• Have a good knowledge of Ottawa, its tourist attractions and its major intersections
• Excellent English oral and written. A second language (preferably French) an asset

Working hours: Full-time (40 hours/week)

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Description of principal tasks:

• Clean assigned guest rooms according to the company's standards, including the daily changing of bed linens, replacing towels, cleaning the bathroom, dusting, vacuuming carpets and the removal of garbage and recyclables.
• Ensure all corridors, housekeeping closets and public areas are cleaned to company standard.
• Complete daily assignment sheets and document any mechanical problems in the guest rooms.

Requirements:

• Must have a valid Canadian work permit
• Previous housekeeping experience an asset
• High standards of cleanliness
• Proven guest service ability with an attention to detail.
• High level of enthusiasm and energy
• Ability to meet the physical demands of the position
• Must be able to understand both oral and written English

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Description of principal tasks:

• Door service
• Keep street clear on both sides of the hotel
• Greet guests on arrival, open doors and inform them about parking procedures.
• Control in-coming and out-going traffic

• Baggage Handling
• Correctly identify stored bags
• Bring baggage up to guest rooms and retrieve them when requested
• Show guests the room features
• Deliver packages to the rooms or to respective department.

• Valet Service
• Park cars and retrieve cars as per guest request
• Inform guests of procedures regarding valet parking

• Other
• Keep all public areas clean and tidy.
• Keep coffee machine clean / cup supplies / books and magazines in order
• Fluff sofa cushions regularly
• Verify that the entrance way is safe (specially in winter), clean and appealing to the eye
• Keep hotel floor free of carts trays

Requirements:

• Valid Driver's License and able to drive both AUTOMATIC & STANDARD vehicles
• A clean driving record
• Able to work flexible schedules, including overnights, weekends & holidays
• Excellent communications and guest service skills
• Energetic & creative
• Knowledge of Toronto, its intersections and surrounding area

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Description of principal tasks:

• Prepare the necessary food items as directed and in accordance with standards in a timely and efficient fashion to ensure that there is no interruption to guest service.
• Adhere to standardized recipes and specifications in order to maintain consistency and ensure all standards are met.
• Keep work station clean and organized including fridges/freezers, countertops and stove tops.
• Have full knowledge of all menu items, daily features and promotions.
• Operate all kitchen equipment and conduct themselves with safety in mind at all times.
• Ensure that all food products are handled, stored, prepared and served safely in accordance with hotel and government Food Safety guidelines.
• Report any and all deficiencies in kitchen equipment functionality and quality of food products.
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment.
• Adhere to all environmental policies and programs as required.
• Other reasonable duties as assigned.

Requirements:

• Food Handlers certified
• Knowledge of cooking techniques and previous experience preferably in a Hotel environment
• Able to organize functions as per specifications
• Able to work independently and as part of a team
• Must have a flexible schedule
• Proven ability to plan and organize, an acute sense of time management and attention to detail
• Excellent interpersonal & communication skills, outgoing, friendly, persuasive personality

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Description of principal tasks:

• Clean assigned guest rooms according to the company's standards, including the daily changing of bed linens, replacing towels, cleaning the bathroom, dusting, vacuuming carpets and the removal of garbage and recyclables.
• Ensure all corridors, housekeeping closets and public areas are cleaned to company standard.
• Complete daily assignment sheets and document any mechanical problems in the guest rooms.

Requirements:

• Must have a valid Canadian work permit
• Previous housekeeping experience an asset
• High standards of cleanliness
• Proven guest service ability with an attention to detail.
• High level of enthusiasm and energy
• Ability to meet the physical demands of the position
• Must be able to understand both oral and written English

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Job description

Reporting to the National Maintenance Manager and General Manager of the hotel, the maintenance manager performs indoor and outdoor general maintenance in addition to their administrative management. He must be able to coordinate and perform mechanical tasks of building, electrical, plumbing, painting and various minor repairs and monitor the budget for his department. He will manage the suppliers and subcontractors. Additionally he will coordinate his work with other hotel departments.

He will make himself available to the needs of operations.

Candidate profile and specific requirements

• Education:
  • Diploma in General Property Maintenance or equivalent
  • Power engineer or equivalent, an asset
• Years of experience related to employment :
  • 5 years experience
• Requirements:
  • Good physical, independence, resourcefulness, excelling sense of customer service, ability to manage staff. Being able to use a computer.
  • Must be able to get on site at any time
• Requested language:
  • Spoken: English, French
  • written: English, French
• Salary offered:
  • Contract, to discuss according to experience
• Hours per week:
  • 40
• Job status:
  • permanent, full-time
• Starting date:
  • As soon as possible

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Reporting to: Head Chef

Summary:

The cook, reporting to the sous chef, is responsible for providing customers with quality products by carrying out the implementation, preparation and assembly of the dishes served.

Responsibilities and Tasks

• Ensure both the taste and visual quality of the food served
  • Prepare, cook, transform food according to both simple and specialized methods and techniques;
  • Perform the selecting, peeling, washing and cutting of food;
  • Perform the segmentation, assembly and packaging of food;
  • Perform the implementation, preparation and assembly of dishes served;
  • Assign tasks and / or assist the kitchen staff with the completion of their tasks
• Various
• See to the cleanliness of the equipment and furniture in their work area;
• Ensure the rotation and proper storage of food;
• Comply with hygiene laws and regulations;
• Meet the standards of quality established in his sector/area;
• The above mentioned tasks are not exhaustive; other tasks connected or conforming with this role, if needed, may be assigned.
• Prevention and Safety
• Ensure the application of established safety rules;
• Adopt safe work practices and the wearing of all required safety equipment.

Training:

• Diploma in professional cooking
• Certificate in hygiene and food safety
• This section is an indication of the types of training that an individual applying for this job should have. It is also highly possible that other combinations of "training / experience" would allow an individual to fill the position adequately.

Experience:

• A minimum of four years relevant experience in the food industry;

Qualifications:

• Intermediate level spoken English

Skills:

• Ability to work in a team
• Excellent customer service
• Ability to adapt
• Passion
• Sense of responsibility
• Concern for quality and work efficiency
• Meticulous
• Sense of organization
• Ability to work under pressure
• Strong interpersonal skills
• Independent
• *The masculine form is used solely for the purpose of brevity

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Start date: Immediately

Main Responsibilities :

Supervise, train and motivate service teams while paying particular attention to the experience of our customers. Le Maitre d’hôtel ensures the smooth functioning of operations both in terms of planning and execution.

Tasks :

• Training and continued development of table service teams (for new and current employees)
• Management and supervision of service teams
• Actively participate in achieving budgetary goals
• Earn the loyalty of our customers and ensure the personalization of their experience
• Manage restaurant reservations
• Maintain excellent lines of communication with the kitchen staff
• Operations management of the restaurant

Profil required:

• Natural leader, cheerful. A sense of humour is a huge plus!
• Likes being on the ground with teams and dealing with customers
• Excellent sense of presentation and attention to detail
• Fluent in English and French
• Excellent knowledge of wines and service experience in a restaurant
• Strong organizational and planning skills
• Good management of stress

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Department: Accommodation

Status: Part time (day / night / weekend)

Hourly wage: According to the collective agreement

The reception/reservations agent is responsible for, among other thing: Processing arrivals/departures, taking reservations, informing and advising customers. He/she must show versatility, possess excellent customer service skills, inform customers about the different products and services offered and perform any other tasks necessary for the smooth functioning of the hotel in order to meet objectives linked to standards on a daily basis.

Job Requirements:

• Be bilingual (French/English)
• One year of customer service experience
• Good knowledge of the region and activities offered
• Excellent organizational skills, sense of responsibility and attention to detail
• Ability to work in a team and demonstrate a positive attitude, calm and trustworthy
• Versatile, independent, helpful and patient

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Departement: Accommodation

Status: Part time (flexible hours – day/night/weekend)

Hourly wage: According to the collective agreement

The general support clerk is responsible for, among other things: Participating in welcoming clients and informing them about the different products and services offered by the hotel and in the region, arrange the doorman and porter services for customers, perform hotel errands with the vehicle provided for this purpose and execute all other tasks necessary in order to ensure the smooth functioning of the hotel’s activities.

Job Requirements:

• Fluent in French and English
• Good knowledge of the region and activities offered
• Possess a valid driver’s license
• Excellent organizational skills and the ability to work well under pressure
• Ability to work in a team and demonstrate a positive attitude
• Versatile, helpful and independent

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Departement: Spa du Verger

Status: Part time (flexible hours - day/weekend)

Hourly wage: Based on experience

The successful candidate will :

Provide professional skin care and body treatments to customers. Have expertise in certain massage techniques. Have good communication skills and keep up to date on the latest products and services in order to meet customer expectations. Be responsible for any other task necessary in order to ensure the smooth functioning of operations at Le Germain Hotel Charlevoix. Be cheerful and passionate about sales!

Job Requirements:

• Holds a valid license and/or certification relating to their qualifications and the type of care that they provide.
• Fluent in French and English
• Punctual
• Enjoys working with the public and prioritizes a friendly approach
• Understanding of certain technologies or the ability to learn them
• Discretion and respect for confidentiality

Qualifications

• Have at least 3 years experience in the industry.
• Secondary studies and/or other diplomas required for the position; for therapists, proof of membership in either the Federation or another recognized association, as well as a degree from a recognized school.

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Department: Restaurant

Status: Part time (flexible schedule – day/night/weekend)

Hourly wage: According to the collective agreement

The waiter/bartender is responsible for, among other things : Dealing primarily with ensuring the smooth functioning of table service in the various food service areas. He/she will participate in the optimization of the level of satisfaction of both internal and external customers and the set up of food service areas during opening and closing times.

Job Requirements:

• Fluency in French and English (spoken)
• Ability to work in a team
• Excellent sense of customer service and hospitality
• Ability to adapt
• Passion (love for the job)
• Sense of responsibility
• Concern for quality and workplace efficiency
• Neat and professional appearance
• Positive attitude
• Ability to work under pressure
• Independent
• Manual dexterity
• Communications skills

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Departement: Restaurant

Status: Full time (flexible schedule – day/night/weekend)

Hourly wage: According to the collective agreement

The waiter/bartender is responsible for, among other things : Dealing primarily with ensuring the smooth functioning of table service in the various food service areas. He/she will participate in the optimization of the level of satisfaction of both internal and external customers and the set up of food service areas during opening and closing times.

Job Requirements:

• Fluency in French and English (spoken)
• Ability to work in a team
• Excellent sense of customer service and hospitality
• Adaptability
• Passion (love for the job)
• Sense of responsibility
• Concern for quality and workplace efficiency
• Neat and professional appearance
• Positive attitude
• Ability to work under pressure
• Independent
• Manual dexterity
• Good communications skills

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DEPARTEMENT : Spa du Verger

STATUS : Part time (flexible hours - day/night/weekend)

HOURLY WAGE : To be determined, according to experience

Reporting to the Director, Health Centre, the receptionist takes reservations for treatments, offers advice and welcomes customers informing them of the services offered at the centre (treatments available, the Nordic circuit, the different packages). He/she should also explain the rules, recommendations, contraindications, etc.

Job Requirements :

• Supervisory experience
• Customer service experience
• Fluent in French (spoken and written) and English (spoken)

Skills :

• Ability to work in a team
• Excellent sense of customer service
• Ability to adapt
• Passion
• Good judgement
• Sense of responsibility
• Concern for quality and workplace efficiency
• Neat and professional appearance
• Positive attitude
• Ability to work under pressure
• Independent
• Good communication skills
• Problem solving ability
• Ability to react quickly

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Departement : Spa du Verger

Status: Part time/full time (flexible hours)

The successful candidate will have proven expertise in diverse massage techniques. He/she is able to provide professional massages and body treatments to customers. He/she is familiar with the products and services offered at the spa in order to meet customer expectations.

Job Requirements :

• Hold a diploma of professional studies in massage therapy
• Be a member of the Association des Massothérapeutes du Québec

Qualifications :

• Mastery of the knowledge linked to massage therapy
• Fluency in French (spoken and written)
• Fluency in English (spoken)
• A minimum of 1½ years of experience in the field

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Reporting to : General Manager

Property Descriptions

To acquire and maintain a solid base of customers and for attaining a high level of profitability for the property. You will be accountable for generating budgeted revenue through development and implementation of a Sales & Marketing strategy, while effectively managing team members within the department.

• Directs all Sales and Marketing initiatives for the hotel, ensuring that the strategic planning process is integrated into the day to day operations of the department.
• Directs the activities of outside agencies and internal staff to maximize local, key feeder market and in-house advertising campaigns.
• Supervises the production and distribution of literature & collateral materials.
• Prepares and executes the annual Business Plan and Sales and Marketing plan to ensure top line revenues are achieved;
• Leads a motivated, competent staff consistent with company needs through implementation of approved Human Resources and Sales Programs.
• Sets and agrees upon individual production & action goals, by person, and evaluates results through proactive performance management.
• Provides on-going sales direction to direct report through a "lead by example" management style which includes the assignment/achievement of personal sales goals (agreed with GM), and by conducting weekly sales meetings, daily revenue meetings and a coaching call program on a regular basis with Sales team.
• Ensures the integrity of the key account/key prospect data base and monitors staff input for accuracy, thoroughness and coverage of the local area.
• Prepares weekly, monthly, quarterly and annual reports as required.
• Co-ordinates and conducts periodic competitive pricing reviews.
• Engages with regional tourism organizations to ensure that the hotel maximizes the benefit from such organizations, while helping to steer their activities, to the full benefit of the property.
• Ensures full participation in company lead sales & marketing programs, with input and approval from GM
• Provide professional leadership to the sales and catering team with a strong focus on achieving budgeted revenues;
• As part of the hotel’s sales team, assist in the creation, planning and organization of any in-house promotional efforts of the hotel;
• Work with National/Regional Sales initiatives; Participate in trade shows;
• Work in close collaboration with Regional Director of Sales & marketing for all sales and marketing initiatives
• Participates in Revenue/Yield Management meetings;
• Maintains close relationship with reservations and front office staff;
• Ensures top level delivery of expected guest service;
• Recruits, trains, directs and evaluates the Sales and Catering team;
• Duties associated with Business Development Manager position including but not limited to the above listings.

Job Requirements:

• 3 years minimum years of hotel sales experience.
• Would be an asset to have strong knowledge and contacts in the St. John’s market.
• Sales focused. Demonstrated knowledge/experience in advertising and promotional activities.
• Experience with Opera is an asset.
• Exceptional communication and interpersonal skills; innovative, resourceful and results oriented.
• Must be a creative and effective leader, possessing a high degree of professionalism, sound Human Resource and Administrative skills.
• Background in the development & execution of business, marketing and sales plans and operating budgets;
• Excellent oral & written communication skills;
• Strong organizational skills and be detailed orientated;
• Bilingualism is an asset.

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